Terms & conditions

Terms and Conditions

1. Information about us

  • lifepower.be is a site operated by LIFEPOWR BVBA. We are registered in Belgium and our principle place of business is Museumstraat 39, 2000 Antwerpen, Belgium.

2. Terms used in this agreement

  • We”, “us” or “our” means LIFEPOWR BVBA, its employees, subcontractors and/or other companies which are appointed by LIFEPOWR to provide services in relation to the LIFEPOWR online shop.
  • Goods” means physical products such as (but not limited to) Battery Packs, Electronic Hardware, Accessories, Cables and Manuals sold in the LIFEPOWR shop.
  • Product” is any LIFEPOWR products consisting of Goods which may be purchased from the LIFEPOWR shop operated by LIFEPOWR.

3. Using the web shop

3.1. Availability and Usage

  • The LIFEPOWR web shop is intended to be used by customers worldwide.
  • By ordering Products from the LIFEPOWR shop, you warrant that:
    • You are legally capable of entering into binding contracts;
    • You are at least 18 years old.
  • Using the LIFEPOWR shop:
    • To use the LIFEPOWR shop services you need to register and log in to the site using a LIFEPOWR account which can be created on the website.
    • Please log into the LIFEPOWR shop and browse the shop. To order any item simply click the shopping cart icon to add the Product to your shopping basket. Once you have finished shopping, please click on the shopping trolley icon in the top right-hand corner of the screen. Please click on the button marked “Checkout” and follow the instructions on screen to complete your order.

3.2. The contract

  • The contract between us (the “Contract“) will be concluded with LIFEPOWR BVBA (Museumstraat 39, 2000 Antwerpen, Belgium).
    • After placing an order, you will receive an order submission confirmation from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to buy a Product from us and placing an order carries with it the obligation to make payment. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending either (a) a confirmation that the goods have been dispatched (Order Confirmation), (b) the download link and key or (c) the physical product to you.
    • The Contract will relate only to those Products whose dispatch we have confirmed in the Order Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Order Confirmation.

3.3. Pricing

  • All pricing represented on this site is consumer retail pricing in Euros or US dollars, depending on your location of purchase. Kindly observe carefully the currency of your quote.
  • All prices include any applicable sales tax, depending on your location of purchase. If you feel you are exempt from such taxes, please fax or mail a copy of your exemption or resale certificate to the attention of the Customer Service manager at corporate headquarters. You agree to reimburse LIFEPOWR for any taxes, interest, and penalties assessed due to LIFEPOWR’s reliance upon any exemption claim made by you.

3.4. Product delivery

  • Although we endeavor to ensure the availability of the Products shown in the LIFEPOWR shop, we cannot guarantee that all of the Products will be in stock when you place your order. If we are unable to process or execute your order, we shall contact you:
    • to offer you an equivalent Product(s) in terms of quality and price which you may decide to accept or reject, or
    • to notify you that we are unable to fulfill the order.
  • If you reject our offer of an alternative Product or we are unable to fulfill the order we shall have no further liability to you unless we have already taken payment for the Product(s), in which case we shall refund payments already taken from you for the relevant Product(s).
  • Your order will be fulfilled without undue delay and by the delivery date set out in the Order Confirmation or, if no delivery date is specified, within 30 days of the date of the Order Confirmation. If it is not possible to deliver the Product within the delivery period indicated, we shall refund you the paid purchase price on request and if you, in turn, do not accept the Products.
  • Products sold in the LIFEPOWR shop are delivered to you by courier if you have ordered Goods (for example Accessories, Computer Hardware).
  • LIFEPOWR ships most orders globally within 2-3 working days. Orders billing to credit cards are shipped once credit card approval and address verification are made. Transit times are based on business days. LIFEPOWR will not accept liability for delays due to damages to our property or that of its providers, shortage of personnel, strike and limitations due to force majeure.

3.5. Payment

  • LIFEPOWR accepts PayPal and Credit Card payments by default. Other payment methods may be added, which will be listed as available during checkout of your order.
  • Title to goods herein being purchased is retained by LIFEPOWR until goods are paid for in full by you and at that time title passes to you. The Goods will be at your risk from the day you (or anyone nominated by you) receive(s) the Goods.

3.6. Order cancellation

  • Customers may cancel their order by sending an email to support@lifepower.be. Orders cannot be canceled after they have been shipped.
  • The return timeframe of payments for canceled orders is 14 days.

3.7. Warranty & return of products

  • Within the European Union, the Product is covered by a 2-year warranty. International sales are covered by a standard 1-year warranty which may be extended to 2 years. To consult about this possibility, kindly contact LIFEPOWR on support@lifepower.be.
  • The Warranty period starts on the day of purchase. LIFEPOWR is responsible for the repair or replacement of the product in the case that issues are caused by manufacturing faults or component errors.
  • LIFEPOWR is not required to replace or repair any product if the defect has been caused by damage, misuse, modifications or alterations that were applied by any user after the date of purchase. The Customer may not request repairs or replacement of such defect Products with LIFEPOWR.
  • Kindly contact LIFEPOWR before returning the product, many issues may be resolved this way. When contacting LIFEPOWR through telephone or email as specified above to report a product issue, please prepare visual content (photo and/or video) along with your description. With this information, LIFEPOWR can provide better and faster help and execute the necessary actions.
  • It is important to note that in case the Product is opened, a seal will break and any warranty will be void. If the unit is opened by a non-official service center, any warranty will expire as well.
  • A return authorization (RA) must be issued from LIFEPOWR headquarters. Any return without a return authorization number on the outside of the shipping package will be refused. Faulty units require the inclusion of the original purchase receipt along with a note describing the problem. Credits for returns are issued only to the original purchaser and after receipt of the defect Product. LIFEPOWR is not responsible for returned packages lost by any delivery service.

4. Limitation of liability

  • Excluding personal injury, LIFEPOWR’s liability with respect to any goods purchased by you hereunder will not exceed the price paid by you for such goods. In no event will LIFEPOWR be liable for any incidental or consequential damages, including without limitation lost profits, even if informed of their possibility.
  • You acknowledge that, in deciding to purchase a particular product, you are not relying upon any advice given to you by LIFEPOWR. LIFEPOWR will not be responsible for your selection of a particular product and its appropriateness for the treatment of the intended users’ particular physical condition.
  • Website content:
    • LIFEPOWR shall not assume any liability for the current nature, correctness, completion or quality of the information provided on the website. All claims to liability against LIFEPOWR arising from material or intellectual losses caused by using or not using the information featured or by using faulty or incomplete information shall be ruled out provided that LIFEPOWR cannot be proved to be culpable due to its gross negligence or wilful misconduct. All results of searches carried out on our pages shall only be binding, after our customer service or field service workers have confirmed them. To the extent that our pages contain offers, they shall be non-binding and subject to change without notice. LIFEPOWR explicitly reserves the right to change, supplement or delete parts of its pages or its entire homepage without prior announcement or to temporarily or finally cease publication. This exclusion of liability shall be considered as a component of its homepage referred to from this page. Provided that parts or individual formulations of said exclusion of liability do not, no longer or not entirely satisfy the requirements of the predominant legal situation, the content and validity of other parts of the document shall be unaffected by this.
    • The obligation for liability with direct or indirect links to external websites (i.e. hyperlinks) outside of the scope of responsibility of LIFEPOWR shall only go into operation if LIFEPOWR is aware of said content and it is technically capable of preventing the usage of said illegal content and it would be reasonable for it to prevent said usage. LIFEPOWR herewith explicitly declares that it was not possible to identify any illegal content of the linked pages when the link was set. LIFEPOWR does not have any influence on the current or future layout, the content or the authorship of the linked pages. This is the reason why it herewith explicitly disassociates itself from all content of the linked pages. This applies to all links set in its own homepage and to external inputs in the guest books, discussion forums, lists of links, mailing lists and all other forms of databases set up by LIFEPOWR whose content there is external writing access to. The supplier of the page referred to shall be solely liable for the illegal, faulty or incomplete content and in particular losses incurred by the use or non-use of the information offered in this fashion.
  • Waiver:
    • If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms of sale, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
    • A waiver by us of any default shall not constitute a waiver of any subsequent default.
    • No waiver by us of any of these terms of sale shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
  • Neither party excludes or limits liability to the other party for (1) death or personal injury resulting from negligence, (2) fraud or (3) fraudulent misrepresentation or (4) any other liability that cannot be excluded by law.
    • Neither party shall be liable for:
      • Special, indirect or consequential loss or damages;
      • Loss of profit, income or revenue;
      • Loss of use of Customer’s system(s) or networks;
      • Loss of goodwill or reputation.

5. Applicable law/jurisdiction

  • Any purchases by you will be governed by Belgian Law, and you agree that any dispute arising out of the purchase of goods shall be brought in the country of Belgium and by purchasing any products hereunder you consent to the jurisdiction of such courts.

6. Copyright and trademark law

  • LIFEPOWR attempts to comply with the copyrights of the graphs, sound documents, video sequences and texts used in all publications, to use graphs, sound documents, video sequences and texts it has made itself or to use license-free graphs, sound documents, video sequences, and texts. All symbols and trademarks specified within the homepage or protected by third parties shall be governed to an unlimited extent by the provisions of the trademark law presently in force and the property rights of the registered owners. It is not permissible to conclude that trademarks are not protected by the rights of third parties just because they are specified. LIFEPOWR shall retain the copyright for objects created and published by LIFEPOWR. It is not allowed to copy or use said graphs, sound documents, video sequences and texts in other electronic or print publications without the explicit permission of LIFEPOWR.

7. Data protection & privacy policy

  • If the homepage features the possibility of keying in personal or business data (such as email addresses, names, and address), the user explicitly gives these data voluntarily. It is also allowed to use and pay for all featured services without giving said data or giving anonymous data or a pseudonym, assuming this is technically possible and reasonable. We will not provide any information to third parties such as the postal address, phone numbers, fax numbers and email. In general, you can visit us on the internet without telling us who you are or giving us personal information. There are times when we may need information from you, for instance: to process an order or to correspond. We may supplement this information to complete a transaction or to provide a better service.

8. Language

  • The language of the contract shall be in English.